FAQ

FAQ & Warranty Questions

Is it an outside or inside toy?

The Jungle Jumparoo® is made of high quality steel and glazed with powder coated paint that prevents rusting and is resilient in any weather conditions. This allows for the toy to be both outdoor as well as in the comforts of your home. For indoor purposes, the tube is clean and does not dirty or stain carpet. It is the perfect size for a yard toy and fits well in a playroom. (see dimensions)

We recommend keeping your jumparoo out of direct sunlight as the extreme heat from the summer months can limit the lifespan of the inner tube.  When possible place under shade.

What are the dimensions of the JungleJumpaRoo?

What is the recommend age use?

The Jungle Jumparoo is recommended for ages 2 and older.  Many parents like to jump with their kids as it is both safe and fun for adults. There are many health benefits from jumping, to review this click here.

Is it safe?

Every year in the USA, over 100,000 injuries are reported to ER’s. Most of which are head injuries. Traditional trampolines, although fun, can cause mild and severe injuries due to the nature of the springs and the height of the tramp itself. Many children fall off the trampoline or have a hard time getting on/off of it without getting hurt. The Jungle Jumparoo® allows for the thrill and exhilaration of jumping, without the dangers of a traditional trampoline. Because the Jungle Jumparoo® is low to the ground, this allows for kids to be able to get on and off easily. The tube makes for a soft landing and cushion as well. The sturdy metal bars allow for the frame to stay grounded while up to eight (8) children jump at a time on the large model. The poles also create a sense of security for smaller children who may be afraid to bounce. The bars also allow for creativity and fun games for kids, keeping them entertained for hours. Safety First Diagram

How does it differ from other bounce toys?

The Jungle Jumparoo® is one of a kind. There is simply nothing on the market quite like it. This is definitely a toy you will have for decades to come. Unlike a bounce house that can be a difficult to set up and take down, the Jungle Jumparoo® is a one time set up. It can be used indoor or outdoor and is strong and sturdy for all ages. The bars allow for kids to feel safe and secure when jumping. The games and creativity are endless on this bounce toy and the safety is unbeatable. Safety First Diagram

Is there a warranty?

Yes, we have a 1 year warranty on the hardware and steel of the Jungle Jumparoo. The inner tube has a 30 day warranty. Tube Covers have a 1 year warranty. If there are any problems with your Tube Cover, we require the order number and pictures to be sent to us before a replacement can be issued.  If there is any problems with the Tube, we require pictures of the damage as well as the 11 digit serial number( located by the valve of the tube) be sent to us.

This product is made to last years and years using high quality steel and powder coating paint to prevent rust and fading. With all warranty claims, freight charges are not covered and will be additional. Please contact us at Sales@junglejumparoo.com for warranty claims.

How do I setup a Jungle Jumparoo?

Please download the manual for instructions on the correct setup guide.

How much room is needed?

You will need at least 5ft x 5ft of space to provide the best use of product.

How long does it take to ship?

Your order will be processed within 1-2 business days. We use UPS Ground shipping, depending on what state you live in shipping can take 1-4 business days.

How many year’s should I expect it to last?

These bounce toys are well made and very sturdy. Made of the finest metal, the Jungle Jumparoo® is well-built for both indoor and outdoor use. The powder painted steel bars also disregards the problem of rust. We use a custom high impact inner tube that is very durable while still providing the ultimate bounce.

We recommend keeping your jumparoo out of direct sunlight as the extreme heat from the summer months can limit the lifespan of the inner tube.  When possible place under shade.

How is jumping healthy?

What is the Refund Policy for the Jungle Jumparoo?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We do not issue refunds for shipping charges.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@junglejumparoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@junglejumparoo.com and send your item to: 1111 S 1680 W Orem Ut 84058.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1111 S 1680 W Orem UT 84058.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How do I track my order?

You will receive a UPS tracking number via email provided from your order form. Please go to www.ups.com and enter in your tracking number to see the status. Should you have any questions about your order, you can email or call us.

How many kids can it support jumping?

1 to 8 children on the Large Jungle Jumparoo.  1 to 6 children on the Mini Jungle Jumparoo.

How much air should I fill the tube with?

We recommend inflating the inner tube with enough air that the jumpers will not hit the ground while jumping. You have the option to over- fill the inner tube if you want; this will create more bounce but could also decrease the lifespan of the tube and make the tube lopsided on one side. There is no PSI reading on the tubes since that is a pressure reading and there is no tire to create pressure for the tube.

Is my credit card information safe when ordering online?

We use MyShopify Payments to assure our customers that they are safe from search, to browse, to buy. We do not store credit card information.

Why is my inner tube leaking air?

The inner tube may have a slow leak due to the valve stem core.  If this part is not tightened all the way, it will allow air to slowly leak over time.  Read below on how to fix this problem.

Inner tube valve stem.

Here is a photo of the inner tube valve stem core part.  Use a small part of tweezers to tighten this part by turning it clock-wise (to the right).

You can also remove this part to deflate the inner tube quickly by unscrewing this part counter-clockwise (to the left).  This is a great way to let the air out and store your inner tube for future use.

How to attach the Rope Swing?

Rope Swing User Manual (new jumparoo design - December 2014 - current)  Click here to download.

Rope Swing User Manual (old jumparoo design if you ordered before November 2014)  Download here:

What is the box size and weight?

The Large Jungle Jumparoo ships in 1 box size 45x20x5 95lbs. 

The Mini Jungle Jumparoo ships in 1 box size 57x23x3 50lbs.

Shipping UPS Ground.  1-4 days delivery.

All add-on options ship separately.  These items ship USPS 2 Day.

Where is my order?

Your order will automatically be processed within 1-2 business days.  Orders will be shipped our UPS Ground 1-4 day delivery time.  You will receive an email with your tracking number.

How do I blow up the tube?

You will need an air compressor to blow up your tube. You can use any tire pump. The manual pumps will work, but will take a very long time. We recommend a small electrical air compressor. This can be purchased on our website or almost any large retail store. You can also take it to a gas station or tire store and see if they will pump it up for free. 

Please note: Make sure to tie down the inner tube and/or cage when going even a small distance. 

What kind of surface should it be on?

Grass, carpet, rubber floor, basically any type of cushion. Pavement and cement is not recommended for this product for safety purposes and for the sound of the base while jumping. 

Does it tip over easily?

No. Although the Jungle Jumparoo is relatively easy to move from space to space, it is bottom heavy and does not tip over easily. Usually adults are the only ones that can lay it down as it takes strength. The metal base is shaped like a square and the tube rests on this base. This allows the Jumparoo to be sturdy while jumpers of all ages jump.

Is it sturdy?

Yes. Although the Jungle Jumparoo is relatively easy to move from space to space, it is bottom heavy and does not tip over easily. Usually adults are the only ones that can lay it down as it takes strength. The metal base is shaped like a square and the tube rests on this base. This allows the Jumparoo to be sturdy while jumpers of all ages jump.

Is it easy to assemble and disassemble?

There are four steps to putting the product together. Assembly is relatively easy and can be accomplished in under an hour. However, if poles are hard to put on pegs due to powder paint, please use a mallet. 

To move the product through a standard door frame, there is no need to disassemble the entire product. Simply remove the tube, then unscrew the small base connectors. The base will then pinch together to move the whole product through the door frame. 

Please download the User Manual for more information.

How high do my ceilings need to be?

The Jungle Jumparoo is six and a half feet tall. This is ultimately up to the buyer. If you have small jumpers that will not exceed jumping past the height of the product, you do not need to worry about ceiling space for a few years. However, after the age of around eight years old, children can jump higher. We recommend nine-ten foot ceiling space at least for older jumpers.

What is the difference between the large and mini?

The large is THE Jungle Jumparoo and is in our opinion the BEST bounce toy ever! It is great for ages and older, so as kids grow, they can enjoy the product throughout their lives. However if space is lacking, or children are between the ages of 2-5 years old for example, Daycares and Preschools, the mini is a good option. 

The mini has only six poles, so less kids can jump at once. It is four feet high and four feet wide. The large has eight poles, it is made from thicker and heavier steel. It measures six and a half feet tall, by five feet wide. 

Can big kids or adults jump?

Yes! This is really a toy that older children/teens and adults enjoy. Toddlers (2 and older) to college students to moms, dads, grandmas and grandpas. There is no weight limit, and it really is fun for teenagers and adults. Plus adults can jump with children 2 and older, without it affecting their bounce, unlike a trampoline. It's a jump toy for the whole family!

How many kids can jump at once?

We recommend a maximum of eight (8) children on the Jungle Jumparoo, and six (6) children on the Mini Jungle Jumparoo.  The poles can be shared and this does not affect the other jumpers, in fact it adds to the synergy of the jumping circle. You can see this in our photos. Big kids can jump with young children (ages 2+) and it doesn't bounce them off, unlike a trampoline. It is safe to have several jumpers at once on this bounce toy.

Is it easy to move?

The Jungle Jumparoo is designed for both indoors and outdoors. It's the perfect toy for all seasons. It can fit through any doorway with one simple step. No need to take the whole product apart. Simply remove the tube, and then unscrew the small base connectors and the base will be able to pinch together to fit the whole product through the door frame.

What comes with the Jungle Jumparoo?

The cage and tire are included as well as the hardware to put the product together. However, the tube cover, bumper covers, air compressor, rope handle and sprinkler are not included but can be purchased as add-ons on our website.

What are the benefits for children with special needs?

We have had an incredibly positive response from the specials needs community. This is the toy they have all been waiting for. You can read more on our special needs page. Children with Autism, Aspergers, ADHD, sensitivity issues and Cerebral Palsy as well as others have loved this product for so many therapeutic reasons. Jumping and repetition as well as safety and security are all important things needed with these children. In some cases, test scores and attention spans have shown improvement from the repetition of jumping. This is a toy they will utilize everyday. We would love your feedback. We have many positive reviews and heart warming stories of our special needs friends on this great toy!

What are the dimensions of the Mini Jungle Jumparoo?

The mini is 56 inch high by 38x38 inch wide. It is great for children ages two to five years old. When space is limited, the mini is a great alternative to the Large.

How long does the tube last?

Your Jungle Jumparoo comes with an inner tube that is specifically designed for jumping wear and tear. The rubber is very thick allowing for use both indoors and outdoors. Because the tube can come off the Jumparoo, there is no way for us to know how long it it will last or what else it will be used for (ie: sledding, river rafting). Your tube should last years, but if it is punctured, a patch kit can be purchased to cover the hole. Jumpers can jump with our without shoes, this will not affect the overall life of the tube, unless the shoes are sharp. We do not guarantee the inner tube, but we do sell replacement tubes on our website.

We also offer tube covers to help protect your tube. They are located under our "accessories" tab.

If your Jumparoo is outdoors, please note that birds can peck at the tube or other animals can tamper with the tube, just like any other playground equipment. Ultimately, the Jumparoo with weather less if indoors. 

We recommend keeping your Jumparoo out of direct sunlight as the extreme heat from the summer months can limit the lifespan of the inner tube.  When possible place under shade.

How heavy is the Jungle Jumparoo?

The Jungle Jumparoo is 95 lbs, and ships in a single box. The jump toy bottom is heavy, so it does not tip over easily and is very sturdy.

Will the paint last outdoors?

We powder coat our product to insure the highest quality paint on the market. This paint is lead-free and should not rust unless there is a scratch on the metal. The paint may weather and fade in the sun or other outside elements over time.

How is it different or safer than a trampoline?

Every year in the USA, over 100,000 injuries are reported to ER’s. Most of which are head injuries. Traditional trampolines, although fun, can cause mild and severe injuries due to the nature of the springs and the height of the tramp itself. Many children fall off the trampoline or have a hard time getting on/off of it without getting hurt. The Jungle Jumparoo® allows for the thrill and exhilaration of jumping, without the dangers of a traditional trampoline. Because the Jungle Jumparoo® is low to the ground, this allows for kids to be able to get on and off easily. The tube makes for a soft landing and cushion as well. The sturdy metal bars allow for the frame to stay grounded while up to six children jump at a time. The poles also create a sense of security for smaller children who may be afraid to bounce. The bars also allow for creativity and fun games for kids, keeping them entertained for hours.

For more on safety, Click Here!

What are the health benefits of the Jungle Jumparoo?

Jump into the Health Benefits

1 in every 3 kids in the US are considered overweight or obese. Did you know that obese kids have an 80% chance of staying obese their entire lives? In order to live long and healthy lives, exercise is a must. But these healthy habits start at an early age. Physical inactivity is a major risk factor for developing coronary artery disease. It also increases the risk of stroke and such other major cardiovascular risk factors such as obesity, high blood pressure, low HDL (“good”) cholesterol and diabetes. The good news is, exercise can be both fun and exciting!

Exercise in Disguise

Did you know that 10 minutes of bouncing on a Jungle JumpaRoo® provides the same level of cardiovascular health benefits as 33 minutes of running? A study by NASA reports this means jumping is 68% more efficient than running.

The Journal of Applied Physiology reported that jumping is the most effective form of exercise yet devised by man, plus it’s FUN!

To see more health benefits, Click Here!

What is our Privacy Policy?

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@junglejumparoo.com or mailing us at:

JungleJump, LLC
1111 S 1680 W Orem UT 84058

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

COOKIES
As you browse junglejumparoo.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with junglejumparoo.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@junglejumparoo.com or by mail at
JungleJumparoo

1111 S 1680 W  Orem UT 84058

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As you browse http://junglejumparoo.com/ and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you.   If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising.  (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)